They offer good services until you make a purchase. After they get your money, forget it! Customer service is inexistent. Once you commit to buying something, you can turn blue in the face and will never get help. For example, as I write this message, I'm still waiting on the phone to talk to someone about an issue. I'm on the phone because Chat is not available, nor there is an e-mail that you can send a question to; all communications come from "noreply" addresses... Although the site says "several options" placing a phone call is the ONLY option. It has been over 2 hours! (yes, TWO HOURS of listening to the same tune and the message about hanging out with the Ikea community) So, after having heard that countless times, I decided to connect with the community and find out if I'm the only one who finds this level of customer service disrespectful and abusive.