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brackety
New Contributor

Tokabo doesn't sit right

Recently bought the Tokabo lamp and can't seem to put it together properly. It's strange because it has just two parts, but we can't understand the images in the "how to" page, about how it should fit together, and the inside lamp part sits below the rest of the frame, so that the lamp wobbles when we try to sit it down. Any idea how to put this thing together so it actually sits flush and doesn't wobble? It's garbage at this point.

3 Replies 3
Ruby
Moderator
Moderator

Hej,

Thank you for being part of the community.

We’re so sorry to hear about the issue you’ve been facing with this product, are you sure you are securing the assembly of the lamp by clicking the base of the lamp at step 3 page 5 of the assembly guide? https://www.ikea.com/ca/en/assembly_instructions/tokabo-table-lamp-glass-opal-white__AA-2143175-4-10... 

If you're still experiencing some problems with the assembly, I would suggest that you reach out to our customer service line (1-866-866-4532) to get more assistance.

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brackety
New Contributor

Thank you for posting the link to the manual. Because of that, I have realized that we were not given all the pages of the manual and two of the pieces came put together, and they were put together incorrectly, and we can't get them apart. I will call Customer Service to try to figure out next steps.

You are very welcome,  glad I was able to help 🙂

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