MALM Underbed Storage Box dilemma (drawers)
I own a MALM king size bed with the Underbed storage boxes/drawers to complete the design. One of the boxes/drawers broke (the lid came off,...
19.05.2022 13:16
19.05.2022 13:16
Hi,
We have a white HEMNES Daybed frame with 3 drawers: HEMNES (Daybed frame with 3 drawers)
One of the drawers is completely broken. Does IKEA have the replacement drawer? What is the item number? I couldn't find the item number for the drawer and there nothing on the website about it either
Thanks
20.05.2022 10:20
20.05.2022 10:20
Hej afshrmo! Thanks for joining the community. Unfortunately, we do not sell these drawers separately. The good news is that, depending on how the damage occurred, we can potentially ship out a replacement drawer for free. All you need to do is send us clear pictures of the issue with your order number on one of our social media channels (Facebook, Twitter, or, Instagram). We look forward to hearing from you!
20.05.2022 10:28
20.05.2022 10:28
Hi AlvynA,
Thanks for getting back to me. I appreciate your help. The front panel of the middle drawer came off completely and broke. Since the drawer was not usable anymore, we through it out with the garbage. We don't have it to take picture of the broken part. But I can take picture of the whole bed that doesn't have the middle drawer and post if with my order number to your Facebook page. Is that OK?
Thanks,
20.05.2022 10:37
20.05.2022 10:37
That should work as well! Just give as much detail as possible and we'll do our best to help.
20.05.2022 10:50
20.05.2022 10:50
Awesome. I just messaged photos of the bed with PDF of the purchase receipt to IKEACanada on facebook: https://www.facebook.com/IKEACanada/
Thanks for your help
20.05.2022 10:57
20.05.2022 10:57
Our pleasure!
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