03.12.2022 23:25
03.12.2022 23:25
We have six chairs and 4 of them have a crack starting at the bottom of the seat. I placed clear tape on the crack to stop or slow the cracking and to make sure no one’s was pinched … down there..😳. Looking to see if there is a better fix or an exchange program for these chairs? Any thoughts would be great.
04.12.2022 20:56
04.12.2022 20:56
Hej,
We’re so sorry to hear about the issues you’re facing with the TOBIAS chairs. The only way to retrieve a replacement would be under the product’s 365-day warranty.
If the product was purchased within this timeframe, we welcome you to visit your nearest IKEA location with your proof of purchase so we can take a look for you.
Unfortunately, if the product has passed the return period, we can only recommend purchasing a replacement at this time.
We sincerely apologize for any inconvenience caused.
04.12.2022 23:23
04.12.2022 23:23
Is there a repair method to be used on the chair? I know lots of complaints about the chair?
05.12.2022 10:11
05.12.2022 10:11
Great question, @paddles123. Unfortunately, there are no official repair methods for this sort of damage at the moment.