We’re so sorry to hear about the issues you’re facing with the TOBIAS chairs. The only way to retrieve a replacement would be under the product’s 365-day warranty.
If the product was purchased within this timeframe, we welcome you to visit your nearest IKEA location with your proof of purchase so we can take a look for you.
Unfortunately, if the product has passed the return period, we can only recommend purchasing a replacement at this time.
We sincerely apologize for any inconvenience caused.
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