Thank you for reaching out to us . Please note that ,at IKEA, the satisfaction of our customers is our number one priority and we truly apologize for the inconveniences you encountered with your receipts and purchases. To be able to assist you further, we kindly invite you to reach out to us on one of our platforms such as Instagram, Twitter or Facebook and to send us your contacts ( full name, home address, email and phone number) as well as a photo of the receipt so we can take a look at it . We will be looking forward to your message. Thank you for your understanding!