Thanks so much for bringing this to our attention. We sincerely apologize for the issues you’ve been facing with this product.
While we have not seen this issue reported before, we’ll be forwarding your feedback internally to our product team so we can take a closer look. In the meantime, we hope another customer can chime in about this unit to potentially offer some advice.
We can also recommend bringing the product back in-store so we can assess the issue in person, and potentially offer a solution.
Thank you for bringing this to our attention.
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