Karlaby does not fold into sofa

[Kidd]

I have this sofa/bed for few years. But it always gives me grief when converting from bead to sofa. It could take 20 to 30  tries before it would fold. Today it does not want to fold at all. Already tried several times in the past few days. Very frustrating. 

Folding is very simple procedure if it works. You basically lift the bed portion and it is suppose to click into place, but it does not click. I am wondering if someone else is having this issue and have figured out a way to fold it. 

Thanks 

[FJÄLLBO]

Hej,

Thanks so much for bringing this to our attention. We sincerely apologize for the issues you’ve been facing with this product.

While we have not seen this issue reported before, we’ll be forwarding your feedback internally to our product team so we can take a closer look. In the meantime, we hope another customer can chime in about this unit to potentially offer some advice.

We can also recommend bringing the product back in-store so we can assess the issue in person, and potentially offer a solution.

Thank you for bringing this to our attention.

[Kidd]

Thanks,

Well I removed all the cushions/mattress then made the frame stand on its side so that legs were pointing sideways. Then I folded the bottom portion first and then pushed the top portions towards it and it clicked and locked itself in sofa position. After this I brought this back into normal position with legs on the ground and put mattress/cushions and cover on. 

I have told my family not to unfold it ever again. 🙂 

[FJÄLLBO]

Thank you so much for getting back to us. We’re happy to hear that you were able to get the issue resolved. We’ll be adding this to your feedback so we can further assess the situation.

If there’s ever anything else, please don’t hesitate to reach out.