Thanks so much for reaching out to us about this. We’re so sorry to hear about the issue you’re facing with your KALLAX unit.
If using a pair of pliers to try and get the dowel out is not working, we regrettably can only recommend bringing the item back in-store so we can take a look in person. As long as you have your receipt, we’ll be able to resolve the issue in-store.
We hope this information helps.
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