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Kallax dowel broke and stuck

Ds
New Contributor

So I was putting my #kallax together today. Everything was fine until the end. The short side shelf at the end slid sideways and broke one of the dowels. However one half is still stuck in the size. I've been trying to get it out with pilers on the bit sticking out, screwing a screw into it to yank it all out etc but nothing has worked and I think if I do much more I'll ruin it. How do I get it out or get a replacement side

1 REPLY 1

FJÄLLBO
Moderator
Moderator

Hej Ds,

Thanks so much for reaching out to us about this. We’re so sorry to hear about the issue you’re facing with your KALLAX unit.

If using a pair of pliers to try and get the dowel out is not working, we regrettably can only recommend bringing the item back in-store so we can take a look in person. As long as you have your receipt, we’ll be able to resolve the issue in-store.

We hope this information helps.