Item broken by delivery

[Ching-Kai]

Hi, I just received my item and it's broken by delivering which is really bad and I think the package is not from IKEA, I tried to return online but it's not working at all. Can you please help me IKEA?

[FJÄLLBO]

Hej Ching-Kai,

Thanks so much for bringing this to our attention. We’re sorry to hear about the condition this item was received in, and we’d like to get this resolved as soon as possible.

We’d recommend reaching out to our multiple customer support avenues via our contact us page.

[Ching-Kai]

I tried to type the article number but not sure why it doesn't work, it's copy and paste, would you please take a look?

[AlvynA]

@Ching-Kai, sometimes a space before or after the article number can confuse the system! Try removing the space, if there is one. If not, definitely reach out to customer service, as @FJÄLLBO recommended.