Frustration ordering

[sandyw]

My daughter and I travelled an hour to the closest Ikea. She found a bed she loved, but not in stock. Stock person right in that dept said they were expected in a couple days and we could order it to be delivered to our home when it was back in stock. Fast forward, it is now in stock. 18 in store today. We cannot order for delivery nor do click or collect at the store, or reserve. We do not wish to drive all the way and find there are none left. We have talked to 3 reps, gotten different options, but none work, including an answer of drive further, 1.5 hours away, and hope that store has it. Why is ordering so difficult? It feels like we are just being fed lines.

[FJÄLLBO]

Hej Sandy,

Thanks so much for bringing this to our attention. We cannot apologize enough for the issues you’ve been facing while trying to purchase one of our products.

The best course of action would be for us to check in-store stock for you. Our system updates in real time in accordance with our checkout section. We can also estimate how many of any product will be sold on any given day. With this information, we can help determine whether it’s worth visiting us in person to purchase the product.

We kindly ask that you DM us on Facebook, Twitter, or Instagram so we can take a closer look for you.

[sandyw]

Knowing how many are in store, does not help. There were 18 as of the time we called you customer service. They tried to reserve one for pickup and told us we could not. We are coming from an hour away, longer in traffic. Delivery would be the best, or a reservation secondary. We are beyond frustrated. We cannot keep driving back and forth, being told to go to a further store, or being directed to a click and 4 hours away. I do not understand why we can not order for delivery when there were 18 in store at the North York location today, we could absolutely do nothing, and customer service, the 3 different people we talked to, could not help and gave us differing info. 

[FJÄLLBO]

We’re sorry to hear about this, Sandy. While a reservation would be best, it’s possible that we only sell an average of one of this product a week - which we could look into for you if you’d like to reply with the product article number and the store which you’ll be visiting.

In regards to delivery, online orders come from a separate warehouse, as in-store stock can only be purchased in-store. We sincerely apologize for any inconvenience caused by this system. However, if the item restocked quickly in-store, it’ll also be available soon online. We’d recommend checking back within 5-7 days.

We hope this information helps.

[sandyw]

There's more then 1 selling a day. There was 18 this morning and later there was 7. Again we are getting a run around, and different answers. We give up. 

[JoIkea]

You found ordering difficult, sandyw? Try getting Customer Service after they get your money! Customer service is inexistent. Once you commit to buying something, you can turn blue in the face and will never get help. For example, as I write this message, I'm still waiting on the phone to talk to someone about an issue. I'm on the phone because Chat is not available, nor there is an e-mail that you can send a question to; all communications come from "noreply" addresses... Although the site says "several options" placing a phone call is the ONLY option. It has been 2 hours and 20 minutes now! (yes, more than TWO HOURS of listening to the same tune and the message about hanging out with the Ikea community) So, after having heard that countless times, I decided to connect with the community and find out if I'm the only one who finds this level of customer service disrespectful and abusive.

[FJÄLLBO]

Hej,

We’ve replied in full to one of your other comments in another thread, but please reach out to us on our official Facebook, Twitter, or Instagram accounts so we can look into your inquiry - without you having to wait on hold.

We look forward to hearing back.