Has anyone else had issues with deliveries where they've had to reschedule multiple times?
We ordered kitchen cabinets and set a delivery date for Oct 12. The same day I got an email saying that some of the items weren't available and that we had to reschedule ( I was since told by the delivery company that their truck had gone to pick up the order, but it wasn't ready - Ikea's responsibility).
We have since rescheduled five (5) times and each time there has been a problem. Mostly because Ikea never notified the delivery company (GoBolt) about the delivery, and at least once because Ikea put a hold on our order because we hadn't paid for some items that were on a reserve list (!?)
We were scheduled for today (Oct 19), and I called to make sure that it was happening, and was told by customer service that there was an issue with the order and was put through to someone in after-sales. Supposedly the issue was then resolved, and I was assured that the delivery was taking place as scheduled.
Just to make sure, my wife called a few hours later to check that the delivery was taking place, and was told that the delivery company hadn't scheduled us for today!
We have tried asking to talk to a manager and have been told that "we don't really have a manager." Go figure.
Now we're scheduled for Oct 22.
I wonder if any one else has had a similar experience, and what you did to get out of the endless cycle of re-schedules and non-deliveries?
