I ordered a BESTA tv storage units for CAD $399 and one of the components (the middle of the front side of the top panel) arrived damaged. When my order got delivered, the delivery driver put the piece down in my apartment with the damage facing away from me and facing away from the picture he had to take for signing off. I did not see the dent until the driver left my place.
I had no choice but to choose the delivery option in the first place (CAD $59) because my local stores and pickup options were not available. I don’t have the means to return the piece to my local store due to the size (180 cm) of the piece.
It has been difficult to get in touch with customer care due to the short hours of operation window. I am very concerned about spending this amount of money with no resources for my needs. I want to know if there is an option to arrange for a replacement component to be sent to my place with no charge, while they also take away my damaged item to be returned.