Asking for help on a IKEA gift card purchase

[GiftCard_Issues]

Dear IKEA Community,

I apologize for asking about this peripheral matter, but please understand this was my last resort.

My younger brother, who is currently residing in Ontario, is about to move out and live on his own after college graduation. Due to COVID traveling restrictions, I, as someone living outside Canada, wanted to make a small surprise for him by purchasing a 25$ e-gift card on IKEA Canada.

The payment successfully went through (the transaction approval email was sent out, and my debit card already got deducted), but it has been about 3 weeks and I have not received the gift card in my email yet, or any other related notifications.

I attempted to use all resources I could find on Canada IKEA, even asking my brother to make a direct call to customer services, but to no avail.

If you happen to read this message, could you please forward this to someone who is able to handle this issue? If there is any information required to provide, please let me know.

Thank you. 

[AlvynA]

Hej, Thanks for taking the time to let us know. We're very sorry about that and hope to have this resolved for you as soon as possible. The quickest and most efficient way to get a hold of us would be through our Twitter accounts (IKEACanada, IKEACASupport) but you can also reach out through Facebook as well if you prefer. Just send us a private message with more details like the gift card number and the email used to purchase it. Once we have that information, we will do our best to help. 

[GiftCard_Issues]

Thank you for your responsive reply! I already sent a private message to the Twitter account IKEA Canada Support.

[FJÄLLBO]

We're happy to help!